Tech FAQs

How does 21st Century Cyber Charter School ensure a safe online experience for our students?

Software programs are in place on all student devices issued by this school. This includes filtering, and a process for school approval of apps. These measures in cyber-security and proper online conduct will help students have meaningful, positive experiences using our technology.

What if I can’t remember my password to get into Moodle?

Call the Help Desk at 484-875-5467 or create a Help Desk ticket here.

What happens if my laptop won’t start?

Make sure the laptop is plugged into power, hold the power button down for 20 seconds and try to start the laptop again. If it still does not start, call the Help Desk at 484-875-5467.

What do I do if I accidentally damage my laptop?

Call the Help Desk at 484-875-5467.

I am having trouble using my school issued laptop; can I use a personal laptop?

  • Yes, you can use a personal laptop.
  • Keep in mind that the software utilized by 21st Century Cyber Charter School may not be installed on your personal device. Because of that, accessing your assignments may be difficult.
  • If you are having an issue with your school-issued laptop, please contact the Help Desk at 484-875-5467.

I am having an issue with my laptop and or software. How do I submit a ticket to the Help Desk?

Click Here to submit a Help Desk ticket and an agent will contact you as soon as possible.

When I am in a class and I try to type in the VO chat box, it won’t work. What do I do?

Simply click out of the Blackboard window (example: click on your desktop or another software window that you may have open) and then click back to Blackboard.

What are the hours of the Help Desk?

Our Technical Support Department is available from 7:30 a.m. to 5:00 p.m., Monday through Thursday, and 7:30 a.m. to 3:30 p.m. on Fridays.